Frequently Asked Questions
Frequently Asked Questions
Are you guys legitimate?
A quick google search of Northeast Target and Shooting Supply shows our presence in the reloading community in the form of Google reviews, forum posts from reloaders, and company related information. We do not ask for or accept forms of payment such as Zelle, Cash App or Bitcoin. You should be very careful if a site wants any of these payment methods. We only accept credit or debit cards on our site.
Is your website safe?
We perform safety audits weekly and our security patches and updates are current and up to date. We use a secure third party gateway service called authorize.net to handle all processing. We do not store any of your credit card information in house.
Why don't you put your physical address on your website?
We do not have a retail location open to the public and are not setup to handle customers in the shop. For this reason we do not publish our warehouse location.
Do you offer any discounts or coupon codes?
Almost every individual product has volume discounts based upon the amount you purchase. We offer a cart discount based upon the dollar amount you spend. As you continue to put more in your cart, you will see additional discounts. All discounts are applied automatically. See the screen shot below:
The product volume discounts would be listed on the specific product page and the tiered cart discount is listed at the top of the page in the blue space.
If I order something, is it in stock?
All products on our website are physically in our possession and in our warehouse. We do not take backorders or drop ship anything under any circumstance.
How do you ship?
We use the United States Postal Service for all orders. Please be sure you can receive USPS shipments to your residence. If you cannot receive USPS shipments to your residence, you must let us know, or use a PO box for the shipping address.
When will I get tracking for my order?
As soon as the order is picked and packed, we will generate a shipping label for your package. The moment the shipping label is printed, you will receive an automated email with the tracking number. Please keep your eye on your spam/junk folder, as often times the tracking email ends up there.
I did not receive an email confirmation for my order or tracking, whats going on?
If you did not receive an email confirmation, it is very likely that you keyed in your email address incorrectly on the website. The second most common reason for not receiving an email confirmation is that the email was flagged as spam or junk. Please keep an eye on your spam or junk folder.
The tracking on my package says the label has been created, but you guys haven't gotten it to the post office yet, whats going on?
This is a common question that comes up often. After your order is packed, we generate a shipping label. The moment we print the label, you receive an automated email with a link to track your package. We do not hold onto your package for more than a few hours after you see that tracking email. Since we forklift pallets of shrink wrapped orders onto the back of the postal truck, they do not scan them all as accepted. Packages are often not scanned until the pallet reaches the sort center. The tracking for a package that the post office hasn’t scanned yet says “shipping label created, USPS awaiting item.” As you can see this is quite misleading. Take a look at the below tracking as a prime example of this. We packed and shipped the package on June 19th, they didn’t scan it at all until it got to the destination sort center in 7 days later in Harlingen Texas. During those 7 days, the tracking showed that the post office was waiting for the order, when in fact it had already traveled halfway across the country.
What if the post office loses my package?
While a lost package is highly unlikely, we support our customers 100%, you do not have to worry about this, we will work it out.
I ordered the wrong item, can I return it?
You can return any product within 30 days of receiving it for any reason. You will receive a refund within 7 days of us receiving the returned product. Your refund will be what you spent on your order, less our cost to ship it to you, less a $5.00 restocking fee.
I need load data for the projectiles you sell, can you send me this information?
We are unable to provide load data for any of the projectiles we sell. You must use an acclaimed load data book. Examples of these data books are Hornady, Speer, Sierra, Lyman, Lee, ect.
Can’t find an answer to your question?
Ask us anything, we are here to help to deal with anything.
